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USDOT: 2961033 / MC 004657

 M-Th 9am - 7pm est / ​Fri 10am - 6pm / Sat 10am - 4pm 

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754-220-0488

Frequently asked questions

  1. What is the first step in getting my vehicle transported?
    The first thing you need to find out is how much it will cost to have your vehicle shipped. We can provide you with a free , no obligation quote very easily. If you click on the “Quick Quote” link and compare your states with price, than click on “Transport Order” and provide all the details. When that form is completed and returned to ACE AUTO TRANSPORT than we will work on getting the vehicle dispatched to an available truck. Once we have located a truck, we or driver will contact you with 24 hr for pick up date and time.
  2. How long will take to pickup and delivery my vehicle?
    Depending of distance and other circumstances. A long distance (1500 miles and more) trip usually takes 7 to 10 days, a short distance (1500 or 750 miles) trip usually takes 3 to 5 days, (less than 750 miles) takes up to 3 days, local distance (up to 100 miles) trip usually takes same or next day delivery. Traffic, weather or truck breakdowns are other factors that can delay a trip.
  3. How far in advance do I need to schedule my transport?
    We recommended that you book transport service at least 1 week in advance of your planned pick up date. Try to book as early as possible.
  4. Can I schedule my pick up and delivery at a specific date and time?
    Yes you can, we will do everything possible to pick up and deliver your vehicle to accommodate your schedule.
  5. Can I put personal Items in my vehicle?
    We do not recommend that you do this. Personal items are limited to a maximum of 100 pounds and must be packed in the trunk or cargo area of the vehicle. The carrier insurance does not cover loss of your personal property and will not be responsible for any loss or damage.
  6. How do I pay for the service?
    After we dispatch your vehicle to a carrier, we need to get a deposit and the remaining balance must be paid to a carrier at a pick up or delivery in cash money order or certificate check (no personal check), MADE OUT TO A CARRIER NAME OF THE RECEIPT!
  7. Is my quote for door to door service?
    All service are door-to-door unless you specifically request otherwise. You are responsible for the accuracy of the pick up and delivery addresses. Door-to-door means the transporter will get as close to your door as he/she can legally and safely. Many cities have restriction on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need room to maneuver and turn around, So if access is impeded by narrow streets. Low hanging trees, speed bumps or tight turns, the transporter may ask that you meet the truck at a large nearby parking area.
  8. Is my vehicle insured during transport?
    Yes. The carrier insures your vehicle for full market value during transport.
  9. What kind of truck will transport my vehicle?
    In most cases, your vehicle will be transported on 3, 8 or 10 car hauler.
  10. Will you transport my vehicle if it is inoperable?
    We transport inoperable vehicles; however, there is an additional fee of 150$ added to the COD or COP amount payable to the transporter. It is your responsibility to notify the agent at the time that you schedule you transport of the operability / inoperability of your vehicle.
  11. What if my vehicle is damage?
    If damage occurs during transport, we will assist you in processing your claim against the carrier. You should notify us immediately and the claim must be filed within 7 days of delivery. It is imperative that you inspect your vehicle (with the transporter) at the time of pick up and delivery. You signature on the Bill of Lading shall be evidenced that the vehicle has been delivered satisfactory and is damage free.
  12. Do you use open or enclosed trailer and what is better?
    Both choices are available. An open carrier is similar to those that transport cars to and from dealerships. These carriers range in size and capacity. Vehicle that a moved via open carrier exposed to the same condition as normal driving condition. Enclosed carriers also range in size and capacity. Since these carriers are completely covered, the vehicles are subjected to inclement weather or road conditions.
  13. What if I am not available when the transporter delivers my vehicle?
    The transporter cannot accept responsibility for your vehicle(s). You or your representative must be present to accept delivery, participate in the inspection, pay the COD charges and sign Bill of Lading. The transporter will call you 12-24 hr prior to delivery and make every effort to arrange a schedule that is convenient for you. However, if there is no one available or he/she is unable to contact you, the transporter will transport your vehicle to the nearest storage facility and you will be held responsible for the resultant fees.
  14. How do I prepare my vehicle?
    Secure or remove any loose parts or specialty items I, e., ground effects, spoilers fog lights wide mirrors and lower or remove the antenna if possible. Repair or seal any tears or open seams on convertible tops to prevent fast moving air for causing future damage. Insure that radiator has adequate levels of fresh antifreeze. The battery should be secure, have no leaks, and fluid levels should be low enough to accommodate expansion. Leave only about 1/4 thank of gas in the vehicle. Finally, make sure that your vehicle is clean enough to ensure an accurate pick up inspection. Slightly open one window to relieve pressure due to temperature and elevation changes. This will allow for your vehicle (s) to breathe and protect window (s) from blowing out because of the temperature and pressure changes during transport. All alarm or anti-theft devices must be disarmed. Additionally, you must notify the carrier of any installed system and provide him/her with the keys or remote. In the event that the system malfunction during transit, the transporter is authorized to use any means he/she deems necessary to silence the system.
  15. What if I want to cancel my service?
    If for any reason ACE AUTO TRANSPORT cannot arrange shipment of your vehicle within 10 days after your first available date, your deposit will be refunded in full within 10 days of the cancellation. If for any reason you will cancel during the pick up date and time, ACE AUTO TRANSPORT cannot refund and will cost the prepaid deposit cancellation fee. Please note, you have free charge to cancel your shipment with 24 hour of dispatch to a carrier prior pick up. Please call us immediately if any.